The Shared Logic Group takes pride in its superior reputation for customer service. An integral part of Shared Logic's customer-driven focus is keeping our customers up-to-date on program changes, documentation, and feedback. If you are an existing Shared Logic customer please choose the link below that corresponds to your operating platform. You will be taken to the support page for your programs.
Windows RIMAS NT/P v2; Trader Inquiry; RIMAS e-NT/P; e-Doc Executive
DOS RIMAS NT/P v3.4; Advanced RIMAS NT/P for DOS
Unix RIMAS NT/P for UNIX
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Shared Logic clients also benefit from daily assistance in resolving issues, requesting program modifications, or receiving answers to product usage questions from their personal support technician, via telephone and e-mail. Please contact
Shared Logic at 877.865.0083 to speak with your company's support technician.
Join or Visit our online user group.
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Meet the Tech Support Team
The Shared Logic technical support
department is pleased to announce the transition to a new customer
support structure. Thanks to Shared Logic’s expanding customer base
and the continued support and loyalty of Shared Logic clients, our
technical support department has expanded to include new personnel.
This added resource allows Shared Logic technical support to assume
a team-based approach to handling inquiries and support requests.
Each Shared Logic user is now assigned to a team of two support
technicians rather than just one person, allowing even faster
response times to inquiries and promoting a joint effort and
problem-solving for added perspective and expertise. The two teams
consist of Melissa/Craig and Fran/Jason.
Shared Logic maintains its commitment
to providing personal, knowledgeable customer support to those
clients who have chosen to invest in our software products to meet
their accounting and management needs. We trust you’ll find the new
support structure to be a positive addition to your relationship
with Shared Logic and we welcome any feedback you may provide.
Kelly Magginis, a University of Toledo graduate,
has been employed at Shared Logic for seven years and was recently
promoted to the position of Lead Support Technician. As Lead Support
Tech, Kelly is responsible for the overall direction of the Support
Department. To her new position Kelly brought experience in
programming and technical support along with an accounting
background. To Kelly, there are only two seasons; Buckeye Football
and Waiting for Buckeye Football to start.
Fran Geoffrion earned her degree from Owens
Community College and has been employed at Shared Logic for thirteen
years. Fran originally supported only the DOS versions of RIMAS
including authoring the DOS user manuals, and began supporting the
Windows version five years ago. Fran and her husband Al stay busy
keeping up with their six grandchildren.
Melissa Koebel, a Bowling Green State University
graduate, has been employed at Shared Logic for three years. Her
background includes customer service and educational pursuits in
management information systems. Melissa is an avid fan of Cleveland
sports teams – The Browns, Indians, Cavaliers, Gladiator and Lake
Erie Monsters.
Jason Stewart, a University of Toledo graduate
and current student at Owens Community College, has been employed at
Shared Logic for one year. Jason brought extensive experience at
providing technical support within a corporate environment. Jason
prefers to lead a life of mystery and secrecy, keeping everybody
wondering.
Craig Swan, the latest addition to the support
department, recently received his degree from Owens Community
College. Craig brings experience as a computer lab technician where
he assisted both staff and students with computer-related issues.
Craig and his wife Paula spent ten years working as missionaries in
South Africa. They look forward to one day owning a home with a
large kitchen that suits their passion for cooking.
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