If your question hasn’t been answered, please contact us.
How is your software priced?
Suite-based licensing and concurrent user-based pricing structure, which is based on the number of users that are logged in at the same time. Contact our Sales department for more details on pricing.
Are there any annual fees associated with your software?
Yes. We offer annual agreements to help cover the costs of updating and enhancing the software. Contact our Sales department for more details on pricing.
Can I expand the software package later?
Yes. You can add more concurrent users, new modules, and other features at any time without penalty. Just pay the associated fees with whatever you are adding. Contact our Sales department for further details.
How often is the software updated?
Our software is updated quarterly with potential patch-releases for Metal Theft Compliance. Our in-house programming department is always taking recommendations on how to improve the software from our current customers.
What are the hours for Technical Support?
Technical Support is available Monday through Friday from 8:00 AM to 5:00 PM EST. After-hours and weekend support may be scheduled in certain circumstances. Technical Support is billed out monthly and by the hour.
What type of hardware is required for your software to run?
We are a Microsoft Windows-based platform with a Microsoft SQL back-end. Most computers running Windows will work.