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Software Support Specialist

Job description

Shared Logic, located in Holland, OH, just outside of Toledo, has provided the Recycling Industry with the most comprehensive Software Solutions available for over forty years. Over time Shared Logic’s products have expanded to meet changing needs in a technology-driven marketplace and now include a suite of applications that centers on our Recycling Industry Management and Accounting System.

We are currently seeking an additional Software Support Tech to handle telephone and email requests (mountain or pacific time zones) for software technical support. The Support Tech will be responsible for the resolution of customer reported support issues in a timely and professional manner. The position includes providing end user support for an accounting and management software product including installation, implementation, training and ongoing operational support of the software to customers. Establishes and maintains an effective working relationship with customers including documenting, tracking and monitoring customer issues to ensure a timely resolution and submitting software modification recommendations.

The candidate will be required to stay knowledgeable of all current and upcoming product functionality and technical support procedures in order to provide accurate and effective solutions to customers. The goal of the position is to provide the highest level of customer service, which contributes to client satisfaction and loyalty. Some travel and after hours on-call support is required.

Responsibilities:

• Responds to telephone calls, e-mail and fax requests by Shared Logic clients for technical support. May also respond to inter-office support requests by Shared Logic co-workers.
• Provides installation and operation support/training at Shared Logic offices and/or on-site at the client’s office.
• Submit software modification recommendations, originated by the support technician or a client, directly to the Lead Support Technician.
• Review and test completed modifications, including documentation changes.
• Documents, tracks, and monitors customer issues to ensure a timely resolution.
• Maintain a 75% minimum productivity rate each month by recording time and tasks into the time tracking software.
• Establish and maintain effective working relationships with co-workers, supervisors and clients.
• Adherence to policy and procedures defined in Shared Logic’s Employee Handbook and Procedures Manual.
• Pursue personal development of skills and knowledge necessary for the effective and efficient performance of duties.

Qualifications:

• Associates Degree in technology, accounting or related field.
• Strong communication skills, both verbal and non-verbal.
• Proficient in Windows-based computer skills, experience with accounting system software a plus.
• 2-4 years technical support/accounting/customer service experience
• Demonstrated experience in problem resolution and technical problem identification.
• Experience in a Call Center, Help Desk Environment or Accounting preferred.
• Must be able to handle large volume of inbound calls, while providing superb customer service.
• Energetic personality and experience working with clients at all organizational levels.
• Must have strong written and verbal English skills.
• Excellent time management and personal organization skills.
• Ability to juggle multiple high priority projects and deliver in committed timeframes.
• Ability to speak effectively with both nontechnical end-users as well as IT professionals.

Benefits:

• Medical and Dental Insurance.
• 401K plan.
• Paid holidays/vacation/birthday.
• Growth Potential.
• No Relocation Allowance.
• You can find out more about us at www.sharedlogic.com

Interested candidates send resume and salary requirements.

PLEASE – NO PHONE CALLS FROM CANDIDATES OR RECRUITERS

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Can you work hours match Mountain or Pacific Time Zone?

Education:

• Associate (Required)

Experience:

• Accounting Software: 1 year (Required)
• Help desk: 2 years (Required)

Language: English (Required)

Work Location: Remote

Full Stack .NET Software Engineer

Location: Remote

Job Summary:

Shared Logic is a software company that provides application software to all the major recycling companies. We are seeking a highly motivated and experienced Full Stack .NET Software Engineer to design and develop software applications that meet the needs of our customers. As a Full Stack .NET Software Engineer, you will work closely with cross-functional teams to design, develop, and test software applications that are efficient, scalable, and user-friendly.

Key Responsibilities:

• Design and develop software applications using .NET technologies, including C#, ASP.NET, MVC, and Web API.
• Develop front-end interfaces using Blazor, C#, HTML, CSS, and JavaScript.
• Develop and maintain database schemas and queries using Microsoft SQL Server.
• Collaborate with cross-functional teams, including product management, quality assurance, and customer support, to ensure that the software meets the needs of our customers.
• Write automated tests to ensure that the software is functional, efficient, and scalable.
• Identify and troubleshoot software defects and performance issues.
• Ensure that the software follows industry best practices for security, scalability, and performance.
• Participate in code reviews and contribute to the development of coding standards and best practices.

Requirements:

• At least 3 years of experience in full-stack .NET software development.
• Strong experience with .NET technologies, including C#, ASP.NET, MVC, and Web API.
• Experience with Blazor, C#, HTML, CSS, and JavaScript.
• Familiar with mobile applications using Maui, C#, XAML, and .NET technologies.
• Strong knowledge of Microsoft SQL Server and database design and querying.
• Experience with source control tools, such as Git or SVN.
• Experience with Agile development methodologies, including Scrum and Kanban.
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex issues.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Bachelor’s degree in computer science, engineering, or related field.

If you are a highly motivated and experienced Full Stack .NET Software Engineer with a passion for developing software applications for the recycling industry, we encourage you to apply for this exciting opportunity at Shared Logic. We offer a competitive salary, a comprehensive benefits package, and a challenging and rewarding work environment. Join our team and help us make a difference in the recycling industry!