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• Information Technology Intern

  Shared Logic, located in Holland, OH, just outside of Toledo, has provided the Recycling Industry with the most comprehensive Software Solutions available for over forty years. Over time Shared Logic's products have expanded to meet changing needs in a technology-driven marketplace and now include a suite of applications that centers on our Recycling Industry Management and Accounting System. We are currently seeking a part-time I.T. Intern to assist with technological objectives. The position will also include providing end-user support for employee workstations and possibly servers. The goal of the position is to provide the highest level of customer service, which contributes to client satisfaction and loyalty. Some travel and after-hours on-call support is possible. Responsibilities: Under supervision of Director of Product Development, help administer and maintain technology resources. This position would also benefit from learning about our software and customer support. There are other opportunities that might arise to help with other projects and initiatives. • Provide computer systems, or software related services, such as workstation Support. • Contribute to instructions or manuals to guide Documentation workstation standards. • Installation of operating systems and system maintenance on Shared Logic’s computers. Learning and using Windows and other software obtained by Shared Logic. • Respond to telephone calls, e-mail and fax requests by Shared Logic clients for technical support. May also respond to inter-office support requests by Shared Logic co-workers. • Document, track, and monitor employee issues to ensure a timely resolution, when required. • Recording time and tasks into the Clients software. • Establish and maintain effective working relationships with co-workers, supervisors and clients. • Adherence to policy and procedures defined in Shared Logic’s Employee Handbook and Procedures Manual. • Pursuing personal development of skills and knowledge necessary for the effective and efficient performance of duties. Qualifications: Working towards a degree from an accredited college or university in computer science, information technology or related field. Proficiency and experience with currently utilized workstation technology. PC Components, Windows, Mac • Strong communication skills, both verbal and non-verbal. • Proficiency in Windows-based computer skills, experience with accounting system software a plus. • Demonstrated experience in problem resolution and technical problem identification. • Energetic personality and experience working with clients at all organizational levels. • Must have strong written and verbal English skills. • Excellent time management and personal organization skills. • Ability to juggle multiple high priority projects and deliver in committed timeframes. • Ability to speak effectively with both nontechnical end-users as well as IT professionals. Benefits: Position not eligible for benefits   Job Type: Part-Time Pay: From $20 per hour depending on experience  Schedule: • Part-Time (Flexible) • We are open Monday to Friday. But occasionally this position could be asked to work outside normal hours Experience: • PC Component Experience (Preferred) • Windows Administration (Required) • MacOS (Preferred) Work Location: Holland, OH